We live in the age of instant information. World class service delivery systems such as Amazon or Uber have raised the bar in terms of customer expectations when dealing with third parties. Service companies are under pressure to deliver real-time information to their customers from enquiry through to invoice.
How do service and maintenance contractors deliver an ‘Uber’ style service, without heavy investment in sophisticated marketing tools? Joblogic knows the status of each enquiry or job. By connecting your back office to your mobile workforce, it knows when field operatives are on route or on site. It’s a natural extension of the system to alert the customer to these events in real time.
Management of Contacts
Joblogic enables multiple contacts to be added to customers and sites. In some circumstances, there might only be a single contact e.g. for a residential customer or multiple contacts for the commercial client. It’s easy to configure Joblogic to send email or SMS updates based on the specific requirements of a contact. For example, you might want to send an SMS to a residential customer when an engineer is on-route. Joblogic can give you the estimated time of arrival and even display the engineer’s photo ID. This is proven to dramatically reduce instances of no access. For commercial clients, you may want to send an email on completion with a copy of your invoice, work report and photos of the job.
Management of Contacts
Joblogic enables multiple contacts to be added to customers and sites. In some circumstances, there might only be a single contact e.g. for a residential customer or multiple contacts for the commercial client. It’s easy to configure Joblogic to send email or SMS updates based on the specific requirements of a contact. For example, you might want to send an SMS to a residential customer when an engineer is on-route. Joblogic can give you the estimated time of arrival and even display the engineer’s photo ID. This is proven to dramatically reduce instances of no access. For commercial clients, you may want to send an email on completion with a copy of your invoice, work report and photos of the job.
Management of Contacts
Joblogic enables multiple contacts to be added to customers and sites. In some circumstances, there might only be a single contact e.g. for a residential customer or multiple contacts for the commercial client. It’s easy to configure Joblogic to send email or SMS updates based on the specific requirements of a contact. For example, you might want to send an SMS to a residential customer when an engineer is on-route. Joblogic can give you the estimated time of arrival and even display the engineer’s photo ID. This is proven to dramatically reduce instances of no access. For commercial clients, you may want to send an email on completion with a copy of your invoice, work report and photos of the job.
About RetailVista
RetailVista by NedFox is the leading EPoS and management solution for garden centres. We have succesfully automated over 400 garden centres with over 2000 tills across Europe.
We understand that EPoS should work around your business, allowing you to become more efficient in all aspects of running your store. Everyone uses their EPoS differently as no two businesses are the same. We completely recognise this and give you the option of adding or removing modules as required; meaning you are not paying for what you are not using!
